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This is a question IT Support

Our IT support guy has been in the job since 1979, and never misses an opportunity to pick up a mouse and say "Hello computer" into it, Star Trek-style. Tell us your tales from the IT support cupboard, either from within or without.

(, Thu 24 Sep 2009, 12:45)
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All these posts seem to be much the same.
What it was right, was I got a job fixing computers and that, cos I know how to do it. When I started everyone else at the work axed me how to sort out their computers cos they didn't know how to do it when they should of have knowed how to do it themselves then I could of have just got payed for eating crisps and watching south park and going for extra long poos.

Wouldn't it seem obvious that if they had to hire IT support staff they couldn't all fix their computers, and that of all those users, some would be right at the bottom of the bell curve and have to be shown how to switch them on?

www.rathergood.com/demon
(, Tue 29 Sep 2009, 15:06, 7 replies)
Eh?

(, Tue 29 Sep 2009, 15:14, closed)
I think he meant to say
'flibble'
(, Tue 29 Sep 2009, 15:18, closed)

*because
*asked
*should have
*known
*could have just
*paid

I can't do much for the rest of this gibberish. Maybe a vasectomy.
(, Tue 29 Sep 2009, 21:34, closed)
Hmmm did it not occur to you...
... why all the "mistakes" you helpfully point out are in the first paragraph?

Just saying...
(, Wed 30 Sep 2009, 7:40, closed)
^

(, Wed 30 Sep 2009, 8:18, closed)
I kind of agree
(and yes I work in IT). There are some people who need a lot of help with IT because they're not interested in it, or dno't have a PC at home, or just find it difficult.

Equally there's a bunch of people who seem to think becasue there's an IT helpdesk they can just call up for the slightest little issue. This often happens where the caller has no knowledge of the cost of the service they're calling. They probably never see a bill, or even realise it's a paying service. So they will call the helpdesk without even attempting to think if it's worthwhile, or without attempting to investigate what's going on themselves, and certainly without thinking how their problem stacks up in priority vs all other calls coming in.

And these are intelligent people, just people who are thinking lazily and abusing a service which they think has no cost to them. Some of the calls to IT helpdesk are just ridiculous. Of course some of the IT folks are less than helpful when calls like that come in, I think that's human nature.
(, Wed 30 Sep 2009, 10:10, closed)
Quite so...
... so what you're saying is, we should just kill them all and let Wanky Shit Demon sort it out.

Also, Woodsides, you're a bellend.
(, Wed 30 Sep 2009, 17:49, closed)

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