I work in fast food
and upselling is where most of the profit is.
example - where i work we can buy a box of 60 belgian waffles for E16.00. We can sell two waffles for E4.00. 30 portions for E120.00 = 750% profit. I think.

Having said that I hate upselling - I like to assume that people are smart enough to know what they want before they talk to me about it.
(spent.fish flipping and gasping, Wed 7 May 2008, 11:47, Reply)