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This is a question IT Support

Our IT support guy has been in the job since 1979, and never misses an opportunity to pick up a mouse and say "Hello computer" into it, Star Trek-style. Tell us your tales from the IT support cupboard, either from within or without.

(, Thu 24 Sep 2009, 12:45)
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My first PC was from Time - a wonderful high-street retailer who I believe went bust some time ago.
Normally, when you turned on or reset the machine, the screen would flicker a bit before starting the boot-up. For some reason, it froze up one day and I had to reset it - all was going normally until I noticed it was taking a bit longer than usual to boot up. In fact, it had got stuck at the flickering stage and refused point-blank to boot, so we had to get it fixed.

After it was shipped off, a letter from the company stated it'd be returned within 14 days. 53 days later, it came back, miraculously fixed - but with the hard-drive wiped. This was apparently company policy, regardless of whether or not the problem had anything to do with the hard-drive. And as they sold creaky, defective wares for a king's ransom, an awful lot of users regularly lost their data. Even better, if you didn't know about this daft policy beforehand, the customer service folk didn't always remember to warn you about it. I wonder why they went out of buiness?
(, Sun 27 Sep 2009, 12:35, 3 replies)
I once bought a time keyboard and mouse set.
It was shit. Just terrible
(, Sun 27 Sep 2009, 13:49, closed)
Once had a time computer.
It was unspeakably dire. The thing seemed to have some sort of internal struggle with itself, every individual component fighting their own corner.
(, Sun 27 Sep 2009, 16:13, closed)
I used to torture Time salesmen, just for fun.
God, they were shit at their job. Most of them were retreads from double glazing, and knew as much about the product as a haddock. But the best bit came when they tried to run the scams that Time made them sell. You thought Comet were bad with extended warranties? How about a £30 printer cable? An £11 mouse mat? £150 for the "back up discs" i.e. the software you'd already bought installed.

When you pointed out that a cable cost £5, a mat could be improvised from a bit of Flotex and the back up discs would actually be your property anyway, some would look blank, some would threaten violence and the clever ones would ask where they could get the cheap bits so they repackage them and cheat both their employer and the customer.

Belmtards.
(, Sun 27 Sep 2009, 20:48, closed)

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